Refund policy

Returns & Refunds 
You can request a return for store credit within 30 days of purchase. If approved, you’ll be refunded via store credit within 10 business days. To start a return, you can contact us at info@barkingham.sg. We will contact you to arrange the return by courier which will incur additional shipping fees to be borne by you. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that a return shipping fee will be charged. Items sent back to us without first requesting a return will not be accepted.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@barkingham.sg.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as dog treats or dog food), or custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.